Returns & exchanges

Because coffee is a food product, returns or exchanges for customer convenience are generally not accepted.

If an item is defective, incorrect, or damaged during delivery, we will review the condition and respond.

When to contact us

Please check your order as soon as possible after arrival.

If your order arrives damaged, incorrect, or defective, please contact us within a reasonable period after delivery. The exact claim period will be defined before the store goes live.

When contacting us

Please include your order details, the condition of the product, and photos if available so we can review the issue smoothly.